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Take a moment to think about what happens when your property stands empty or is poorly managed? It costs you money to maintain. And then what happens?

It could still remain deserted for years, just like so many other properties in the DR. And when this happens, your chances of selling it or renting it out at a good price drop exponentially.

Or possibly you’re in the position where all the income you do receive from your rentals is spent just keeping your property in a decent condition?

The truth is properties require loads of money to maintain. And these days, it’s really not easy to fetch a good price on the sale of your property.

The truth is the property market in the DR has changed dramatically in the last two years.

So how can you improve your chances of success by up to 80%? – By completely renovating and refurbishing of your property to meet the latest consumer standards, and thereby converting it from a liability into profitable business.

This, however, requires hard work and dedicated effort. It requires experience, specific knowledge and expert skills. But if you so successfully address these issues, you stand to double the profit margin on your monthly rentals. Furthermore, you can potentially boost the value of your property by 30-40%.

This deck is dedicated to making property owners in the DR aware of the economic upside of addressing their property and hospitality management issues.

According to Caribbean-tourism-development and the Oficina Nacional de Estadística, the 6,151,435 tourists who visited the DR in 2015 generated more than 6,5 billion dollars in revenue. Of that 2,7 billion dollars was spent in the Punta Cana Area alone, according to statistics from Master Card. More recently, the Dominican Republic’s administration announced that it aims to increase the number of annual visitors to 10 million by the year 2023.


Eradicate property issues, stop losing money

Just imagine how it would feel to receive two times the current rental from your property and at the same time increase its resale value by at least 30%. All this and you still get to select your tenants or buyers. And you get to decide when it suits you to rent out or sell your property. There are many buyers out there just looking for cozy, comfortable, ready-to-use properties or looking at properties that have the potential to generate an additional income stream.

Double the rental revenue potential of your property, increase its value by 30-40%



The bottom line is that the property market has changed; what worked in 2014 no longer does in 2016, and this means many private properties are now out of business.

Four Leading Causes

  • Clients are not going to settle for okay properties anymore. They are looking for clean and well-organized properties.
  • Clients can check your reputation online. And they’re willing to spend time doing so. Clients these days are not going to accept anything less than exceptional service and they expect to get precise descriptions of the available accommodation.
  • Social change. More and more people are looking for eco-resorts constructed from wood, stone and other natural materials, and designed to integrate with the surrounding environment. And they’re paying more attention to what they eat; consequently they’re looking for accommodation options that serve healthy, organic food.
  • Dеcor matters. Dark, gloomy colors, old fashioned beds and cluttered spaces are no longer acceptable; fresh and light rooms are what your clients want.


Typical problems faced by the Property Management sector:

Lack of funds
Poor management
Absence of vision regarding how a property should look in 2016
Owners either don’t have the time or don’t want to invest the time required to maintain
Complexity of the entire booking process
Lack of comprehensive procedures and check lists
Maintenance is generally very costly, yet still ineffective, and this can lead to heavy financial losses
Lack of responsible and/or reliable support staff capable of keeping the property in the peak condition

It is an ongoing challenge not only to rent out a property, but to sell it timeously and for a competitive, market-related price if so desired.

Key Trends and Features of the Hospitality sector


Are you aware of the fact that a cleaning personnel manager should spend at least 80% of his/her time working alongside his/her employees?
And that when a property gets a negative reputation it will cost you at least 40% of your generated profits and at least six months of intense effort to restore it?
Over the last two years the booking systems market has changed dramatically, and become far more complicated. Said booking systems now accept only top quality photos and precise descriptions, and each system’s management has its own idea about how best to promote your property to number one on its list. Furthermore, there are a lot of new players, cheaper rates and a mind-boggling range of possibilities available for renting out your property.



Complete Hospitality Management is a technology and personnel management solution for property owners and co-owners who are dissatisfied with the performance of their investment portfolio.

Complete Hospitality Management provides you access to the best booking and automation systems in the world. This solution offers you three major benefits.

First, it will maximize the rental income potential of your property
Second, you will receive a single report summary from all your accounts

Third, it will make your property 30-40% more attractive to the

Complete Hospitality Management Number of clients: approximately
Short term rentals for clients based in the USA and Canada
Typical Real Estate Agency Number of clients: approximately
No focus


If your property is being managed by a real estate or investment firm, they are most likely still utilizing the same old methods they’ve used since 2011. And odds are your property, accounts and reputation is being exposed to a greater risk than you realize.

According to research conducted in 2014 by eTrack, eMarketer and, 57% of all travel reservations are made online. Consequently, internet travel booking revenue has grown by more than 73% over the past five years.

Airbnb, which originally left its pricing to the discretion of its hosts, has more lately spent a significant amount of effort on developing a structured pricing model. This decision followed on feedback from users who were experiencing difficulties setting the right price point for their listings. The predictive pricing algorithm provides hosts with a recommended price for their listing depending on a number of factors, including room style; property type; number of reviews; guest capacity; location; seasonality; pricing of other listings; hotel and airline demand; and even temperature fluctuations at the given destination.

Ever more consumers are seeking authentic travel experiences unique to their chosen destination. Part of the appeal of the shared economy concepts has been its ability to cater to these specific desires. Given the diversity of unit locations in the particular markets that companies such as Airbnb serve, consumers are now able to enjoy a differentiated experience, for example, by staying in local neighborhoods that don’t feature traditional hotel accommodations, but do offer unique amenities.

Looking ahead, both emerging and traditional hospitality platforms must adapt to changing consumer preferences; cater to various consumer segments; and engineer loyalty programs, all of which will drive future growth.

Our approach at Complete Hospitality Management is truly unique and innovative. We adhere to the highest hospitality industry standards and our super-efficient team is committed to bringing our clients only the best options from multiple booking systems.

Booking automation
75%of saved time
30%more efficiency
Check lists
quality control
Full Guidance
Positive feedbacks
Complete Hospitality Service
1. More money
4. Peace of mind



It is certainly not easy to connect all the dots and create a system that works flawlessly. That’s why so many companies in this particular sector are failing. What we have managed to achieve with the help of our extremely capable team is no mean feat. In addition, it’s vastly different from the stale solutions currently available to the DR property market. Many of our predecessors tried and failed, and we are well aware of exactly why they did not make it. This business is not easy, considering how rapidly and dramatically it changes with each passing year. It requires dedicated focus; up-to-date knowledge; hands-on experience and sophisticated technology to make it work. We know how to organize your property and personnel as we’ve done it before. Granted, our Complete Hospitality Management solution is unique to the DR, but with our proven track record we guarantee we can produce real and positive results. What we provide is an innovative and premium booking service that will achieve excellent results, and bring you:

more money
personal pride in your property
satisfied customers
peace of mind


With Complete Hospitality Management

Average revenue per month: $5,309
Expenses, including complete hospitality management and electronic systems: $1,858.15 (30%)
Owner was not involved in operations at all Monthly profit: $3,450.80

Punta Cana Penthouse

Revenue per month: $1,500
Expenses, maintenance: $150
Monthly profit: $1,350

$41,409.60 (2.5 x increase)
Annual profit: $16,200

Investment in property: $203,585
Property price: $185,000
Additional investment in furniture and equipment before rent: $18,585

Property was sold for $270,000Owners opted for a quick sale to generate capital for retirement.

Profit: $270,000 - $185,000 - $18,585 = $66,415

With Complete Hospitality Management

Revenue per month: $1,211 The property was rented out for an average of 20 days per month at $60 per day. The owner opted to manage the bookings himself to save an additional 10% on his CHM commission

One bedroom apartment in Bavaro Cocotal:

1. Initial conditions
Revenue per month: $500
Expenses: $250
Profit: $250


CHM’s property management commission: $302 (25%)
Electricity: $78
Internet: $50
Miscellaneous: $26

Profit: $755

Annual profit: $3,000 versus $9,060 (3 x increase)
Investment in property (before choosing CHM): $11,262

Property sold out for $110,000
Profit: $28,738
Client wanted to sell the property.
Resale value of the property: $70,000


We are offering:

Complete hospitality management of your property at the cost of just 30% of your monthly revenue, offset by an expected increase of 2x-3x in your monthly rental revenue.
If your property is in perfect condition and up to luxury standards, and you simply require automated management, including electronic systems and reputational management, it will only cost you 15% of your average monthly revenue, once again offset by a typical increase of 2-3x in said revenue.

Please note our conditions are non-negotiable. We are in the process of selecting those property owners we are willing to work with. To be considered as one of our elite partners, we will require full disclosure regarding your property, and to ensure you are compatible with our company’s conditions.

We understand the hospitality sector, and we know how to successfully manage rental properties. We have done this all before.
That’s why we can guarantee you’ll have:

1. More money
3. Growth and stability
2. 24/7 service
4. Peace of mind

Our team:

Automation Partner:
Vasiliy Smetanin
Quality and Service Partner
Nadezhda Okladna
Punta Cana