Complete hospitality Management – Leading company in Hospitality Management. Ranked number one in Punta Cana/Bavaro in terms of services and hospitality standards.
What we do in the Dominican Republic is completely different from everything else. We don’t sell people what they don’t need. If you need some general things, some mediocre service, you will find it without our help. It’s everywhere in the DR. We don’t do it.
We are easy going, friendly people, Management lovers, focused on healthy lifestyle, services and hospitality. That’s exactly why you’ll have unique, private, luxury vacation. We love to travel. We love good people. That’s why We know exactly what it takes to make the friendly environment. We know how to bring best ever conditions. So that you will have a piece of mind. You know that everything will be as you want. We did this before. And we know exactly how to provide the best service possible. And good communication. That’s why you will have unique, private, luxury vacation.
We have our best skills and our premises. So you’ll feel comfortable and receive the best. We provide Unique, Private, luxury experience. The best emotions for You and perfect memories.
- To Deliver the best hospitality services
- To Inspire moments of optimism and happiness for our guest and our employees
- To create value and make a huge difference in the market for Hospitality Industry.
- People: Be a great place to work where people are inspired and productive
- Portfolio: Bring to the world a portfolio of quality hospitality services that anticipate and satisfy people’s desires and needs.
- Partners: Nurture a winning network of customers and suppliers and partners together we create value.
- Planet: Be a responsible citizen that makes a difference by helping build and support green and healthy communities.
- Profit: Maximize long-term return.
- Productivity: Be a highly effective, lean and fast-moving organization.
Our Victorious Culture
Our Culture and beliefs define the attitudes and behaviors that will be required of us to make our 2019 Vision a reality.
- Leadership: The courage to shape a great today and fantastic future
- Collaboration: We strive for collective genius
- Integrity: Be truthful
- Accountability: we take full responsibility for everything that is happening with us and our company
- Passion: Make our guests happy.
- Diversity: Everything that makes our guests happy will be done.
- Quality: What we do, we do great!
Focus on the Market
- Focus on needs of our guests, customers and partners
- Get out into the market and listen, observe and learn
- Focus on execution in the marketplace every day
- Be insatiably curious, strive for a great practical education.
- Act with urgency
- Remain responsive to change
- Have the courage to change course when needed
- Focus on the most important things
Act Like Owners
- Be accountable for our actions and inactions
- Focus on building value
- Reward our people for taking risks and finding better ways to solve problems
- Learn from our outcomes
- Enthusiasm, creativity, passion, optimism and fun
Really good Theme. We can't understand how we've been living without Houzez.
by Roy Bennett Marketing Manager , Envato
When you hear that Complete Hospitality Management is professional in property management, believe me, these are not empty words. I am an owner of a villa in Punta Cana, and I contacted the company when it was clear, that changes were needed: with each month the rental revenue became lower and lower, any standard measures didn’t help. At first I doubt a little bit about it, but then decided to risk. And you know, I really love the result. The CHM team on fair terms offers a comprehensive range of steps and methods how to improve the property profitability, attract more guests, particularly from the USA and Canada. And it’s up to you to decide whether you want to participate in the process, e.g., deal with reservations, or just enjoy smooth operation and the growth of revenue. In my case after only one month it has increased by 2.5 times. So, my risk paid off.
by Rico Pester Property Owner
Art Villa appreciates people and companies, who specialize in one field, but do it professionally, showing deep knowledge of this area and achieving good results. This is what we call focused management. That’s why we are so proud to work with Complete Hospitality Management. We respect them as a reliable partner, providing all set of services in the field of short term rentals: from property evaluation and renovation to interaction with guests, ensuring thus our peace of mind. We know that they are doing hard work in the hospitality area, but they are doing it great, at the same time managing to boost the rental income by several times. This is the case when one specialization is more than enough. We wish our partner to keep showing the same high performance and be always the best!
by Daniel Anico Taveras Art Villa owner , Art Villa
Several months ago I, as a property owner, was not satisfied with the total performance of my business. It was rather hard to stay competitive and profitable at the changed property market. But then I started to work with Complete Hospitality Management and now I see that it was a right decision. At the very beginning they explained to me, operating with facts and numbers, how they would increase the rental income potential of my property and make my apartments more attractive, if they could manage my property. They suggested changing the pricing policy and renovating some apartments. Now my property is offered on the most popular rental sites, and my monthly rental revenue has increased by two times just during these several months! I know that I can trust them, as they are real professionals in property management: they know what they are doing and know how to avoid problems and mistakes. With them I’m absolutely sure of the success of my business. Thank you, Complete Hospitality Management, looking forward to our further cooperation.
by Alex Property Manager
Complete Hospitality Management is the company upon which you can rely without any doubts. They are really experienced professionals, showing expert knowledge in property management. My family is running a business in Punta Cana and our company bought a couple of villas there when we learned about Complete Hospitality Management. They examined our property and said, that if we wanted to receive high revenue from that property, we needed to change, and they could help us about it. The first step was house repairing. Villas were in a rather poor condition, so they really did a great job: cleaned the territory inside and outside, repaired utilities, installed advanced equipment. The team developed design of every room to make it more attractive for potential guests. With all these measures villas began to look completely different, more fresh, light and even more spacious. Now with the help of Complete Hospitality Management we don’t feel any lack of guests. My family and I like their serious, solid approach to tasks, and we are not going to stop working with them. And we would advise this company to anyone who is interested in efficient management of their property!
by Carlos Espinal Property owner
I started working with Complete Hospitality Management when it was needed to attract more guests, mainly from US and Canada. I talked with many companies and agencies, dealing with real estate, but only Complete Hospitality Management offered the best variants and terms. They showed their convincing portfolio and I made up my mind. Until now I haven’t regretted it. The advantage of Complete Hospitality Management is that they specialize in delivering clients from US and Canada. They know how to work with guests from these regions: what they are interested in, what amenities they pay special attention to, what they prefer and what don’t like. Vasiliy’s team knows how to highlight the special features of the property, that can grab the guest’s attention, and as a result he or she will choose to stay with us. And I see the result of their hard work. The number of guests has significantly increased, they are satisfied with everything and come back to us again and again. That is why I treat Complete Hospitality Management as the best professionals in the Caribbean, focusing on attracting clients from US and Canada.
by Anton Property owner in Bavaro
With Complete Hospitality Management one may forget about all troubles and worries in respect to the guests. If this company manages your property for you, you can be sure that everything will be fine, and everyone will be satisfied. All responsibility for communication and interaction with guests from booking to check-out throughout the guest’s staying with us is borne by the Complete Hospitality Management team, and within the period of our cooperation with this company, there was no any negative feedback from the clients. It means something, right? They really do their best to anticipate needs and wishes of all guests, provide a lot of options and activities for all clients, so do everything possible to attract the guest to the property and leave only positive memories about it. And it works! This shows the level of their professionalism in hospitality industry and particularly in property management business.
by Yan Vargas Multiple properties owner
Our company has been working with Complete Hospitality Management since the last year, and during this time they have earned our absolute trust and respect. Their services are absolutely different from what is offered at the real estate market of the Dominican Republic. Their team many times showed to us, that they were extremely good in property management. Right at the first sight they understand what changes are required, if any, how to present the property in a more winning way on the most popular and reliable rental sites. They define tasks and immediately start accomplishing them. And that’s what we especially appreciate in them: everything is done promptly, efficiently, without any additional questions. Before we have worked together with many companies, providing similar services, but only Complete Hospitality Management shows such great performance and high responsibility. It’s a real businesslike approach.
by Manuel Duarte Château del Mar Ocean Villa owner
I learned about Complete Hospitality Management from one of my friends. At that time I and my wife just started working in the hospitality area, so in order to be competitive in the rent market we decided to put it into the hands of professionals. And now I can say only words of gratitude to Complete Hospitality Management. We like the way they work: they know exactly what, how and when to do. No unnecessary moves or actions. Every step is thought over and made efficiently and on time. With Complete Hospitality Management we understood what professional work means. They are doing amazing job! It looks like it is very simple, but it’s not true. We know, that the whole team of this company makes all possible efforts to improve business performance, boost the revenue level, and attract new clients. And looking at other property owners in our area, cooperating with other real estate firms or managing the business themselves, we understand that we are in a better position. Thanks to Complete Hospitality Management, their unique up-to-date methods and serious approach our rental income is much higher than we expected at the very beginning and soon we are going to expand our business.
by Cesar Entrena Florisel Apartment Owner
Complete Hospitality Management is the answer to all your difficulties concerning property management. I know this from my company’s experience. With Complete Hospitality Management my property is again popular, and it differs from other apartments and villas for rent in the local market. And this all was achieved by very hard, serious and thoughtful work of the professional team of this company. For them any difficulty is not a problem, but a challenge. Using the best proven practices and methods, they manage your property for you or with you in the most appropriate way, so that we can obtain the highest result. Together with you they determine the aim and in the process of very thorough and accurate work step by step gain it. So my company certainly recommends Complete Hospitality Management as a very reliable and serious partner in property management.