Airbnb Co-Host Service from Complete Hospitality Management (CHM)

Airbnb  Co-Host Service from Complete Hospitality Management (CHM)


Complete Hospitality Management LLC -
Professional Airbnb Co-Host Service

Looks like you already have an Airbnb account, and you are looking for a Co-Host? Well, most people think that they just need to set up a profile, upload some photos and add descriptions, and that is it. But it is not as easy as you may think. Well, let us tell you about the real situation with Airbnb hosting.

Jane’s Real Story About Airbnb Co-Hosting experience

This is a real story about Jane’s co-hosting journey based on a real Airbnb hosting experience. Please note that all names have been changed for privacy.

Jane hired a co-host and thought everything would be great. Then, right after she had her first Airbnb guest, unexpected problems arose. When the guest arrived at the airport, the co-host did not respond to messages or calls on time, which is absolutely unacceptable.

The guest somehow got to the apartment, and then she had problems with the smart lock. It was 11 p.m., and she was tired with two small children with her. Eventually the co-host answered, though he was not prepared for this kind of situation at all and had no idea what to do. But the guest was still able to check in.

Nevertheless, she was extremely disappointed with the whole check-in process. In the end, of course, she left a negative review with a low rating, leaving Jane no chance of becoming an Airbnb Superhost in the next quarter. She decided to communicate with her co-host to find a solution.

Jane could not find a clear explanation of the situation from the co-host, and therefore she began to look for a new one. This time, she indicated a number of requirements that her employee must meet. That is how she found Oliver – her new co-host with some previous experience.

This time she showed him how to work with the smart lock, and just in case, she gave the phone number of a handyman who could solve any problems related to it. Jane also created her own Airbnb address templates, adding additional instructions on how to get to her apartment for guests.

As a result, communication was much better this time. Jane was still nervous but felt that Oliver was doing the basics well. Two check-in/check-out processes were successful.

The third time, Jane had to go on a business trip to Australia. She had a very long flight and a huge to-do list. At that time an unfortunate situation occurred – the guest ruined all the sheets and pillows and destroyed some of the furniture, it was a complete disaster. Oliver had 72 hours to deal with the case. It was necessary to open an Airbnb Resolution case, provide photos of all the damage and provide all receipts for replacement of the damaged items.

Due to a lack of clear communication from the Airbnb Case manager, misleading instructions, and lack of experience, Oliver lost the case. This resulted in a loss of $563, and Oliver had no time to fix all of the damage. As a result, Jane lost her next guest.

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How to avoid co-host problems? The moral of the story

Who would we be looking for as a co-host:

  • Someone with real Airbnb and hosting experience;
  • Who already has experience working with Airbnb customers;
  • Someone with an understanding of how to communicate and how to do it automatically;
  • Who knows how to manage conflicts and find the most appropriate solutions for Airbnb cases that would benefit both the guest and the host.

Do you want your property to be fully booked weeks in advance? If your answer is yes, start working with us! Follow all our recommendations – and in a month, your hotel, residence, or apartment will be in demand.

What our company does is completely different from everything else. We always try to do everything according to advanced technologies and use our deep knowledge in the rental market.

Our team is a cohesive structure with a deep knowledge base in the field of management, marketing, negotiations, and sales. Besides, our company has proven experience with apartments, small and medium-sized hotels.

That is why we can work together with you and bring you sales and success. Just contact us: +1 849 763 9881 (WhatsApp, Telegram, Viber, iMessage). You can also make an appointment on this page below.

Moreover, even if you can boast of a stable rental income from your property, there is always a way to make more money. Most importantly, consider the following key factors that can greatly increase the likelihood of your property being booked:

  • Instant booking. If a client likes your property, they immediately want to book it. Your task is to react to it as quickly as possible. Turn on instant booking, or you will lose the offer because customers can easily change their choice of accommodation while waiting for your approval.
  • There is no doubt you should be honest with your customers when posting photos and descriptions. Remember that it is better to exceed their expectations than to fail them.
  • Communication 24/7. Be ready to answer any customer’s questions at any time.

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Read more about our related services:

Our Airbnb Clients' Reviews

Rico Pester - Property owner

When you hear that Complete Hospitality Management is professional in property management, believe me, these are not empty words. I am an owner of a villa… Read more

Daniel Anico Taveras - Villa owner

Art Villa appreciates people and companies, who specialize in one field, but do it professionally, showing deep knowledge of this area and achieving good results. This… Read more

Alex - Property owner

Several months ago I, as a property owner, was not satisfied with the total performance of my business. It was rather hard to stay competitive and… Read more

Carlos Espinal - Property owner

CHM is the company upon which you can rely without any doubts. They are really experienced professionals, showing expert knowledge in property management. My family is… Read more

View All Reviews

How Much do We Charge?

How much do we charge for our property management services?
What kind of property management packages do we have?

Our company offers different packages for our services. Those are always charged only from the revenue. What does it mean? Math is quite simple, you make money = we make money. Therefore, we need to make sales, generate income and manage the properties up to the highest expectations. We must make profits and deliver results.

There are 4 packages (for short-term rentals),
that are based on the % of the revenue:


 Airbnb Co-Host

The package includes:

  • Managing Airbnb account (regular photo and description reviews and updates)
  • All communication with guests
  • Reviews for the guests and responses to such from the guests
  • Managing quick replies

All OTA channels + Marketing

The package includes:

  • Managing 35+ OTA channels (communication with guests, processing reservations, descriptions, and so on)
  • Direct bookings (from our website)
  • Marketing campaigns: Google ad campaigns, Instagram and Facebook marketing, Microsoft, LinkedIn, Twitter ads, etc.

Marketing + Check-in/Check-out

The package includes:

  • All that is included in the 15% package.
  • Check-in procedure - our trained manager meets the guests at the designated time and does check-in, answers all the questions and does a tour of the apartment.
  • Check-out procedure - the manager will check out the guests according to the rules, and review the property for any damage.
  • Reports of any damage/repair works needed to the owner.

Full Management

The package includes:

  • All that is included in the 20% package
  • Cleaning and maintenance
  • Resolving issues with the clients
  • Peace of mind of the owner
Villas are charged at a special rate – only 20% from the revenue!

Video About Our Rates

Video About Our Rates

Rates for Long-term and Mix-term Rentals As an Alternative Package

Long/Mix-term rates

If you plan to rent out your property for a long term, we have the following rates for maintenance and management only (regardless of whether the property is vacant or not):
  • 1-bedroom property or a studio: $100/month
  • 2-bedroom property: $150/month
  • 3-bedroom property: $200/month
  • Villas: $300/month
If the property gets rented, our additional commission (reservation fees) are:
  • Short-term (less than 6 months): 20% of the revenue
  • Rentals of 6 months and more: 10% of the total rental price


Imagine, that we found a client for you and rented your villa for $5,000/month (taking into consideration that we rented your villa for a year). Calculations will be as follows:
  • Your revenue: $5,000 * 12 months = $60,000
  • Our maintenance and management fees: $300 * 12 months = $3,600
  • Our commission (reservation fees): $60,000 * 10% = $6,000
  • Money that we’ll send to You: $60,000 - $3,600 - $6,000 = $50,400
If you have any questions, check out our video above, or send us a message, or give us a call right now +1 849 763 9881!

Our Airbnb Clients Asked

Can you help us set up our Airbnb properties?

Yes, absolutely. We have been doing this for more than seven years. We have spent our 10,000 hours, polishing our Airbnb skills. Therefore, you can definitely rely on our experience, as we have done it for over 1,000 times.

How exactly are you going to manage our property?

  • Step 1. First of all, we share our vision and ask for your opinion. Then we make the necessary adjustments, taking into account all the details and comments. Remember that our goal is to sell. We don’t go by our own taste preferences, but by what has more guarantees to please the customer.
  • Step 2. After the previous step, we conclude a basic agreement. How much are we going to charge for this? So, we charge 15% on top of your receipt on buying necessary items to make your place look perfect and welcoming to the client. You probably think that then we will buy the most expensive things. Well, that is not how it works. We need to make smart purchases, as it is in our interest that things serve well and be of high quality. For example, we may buy IKEA towels because they last longer and are good enough for the money you pay.

Can you do staging for the property?

In our opinion, this is our strength. According to the National Association of Realtors (NAR), the average staging investment is between 1% and 3% of the asking home’s price, resulting in an 8% to 10% return. And we can polish your property in a way that it can be rented at much better conditions. Typically, by investing around 15% more you can get 30-60% more. At this point, we charge 15% for our services over materials bill.

What is your experience in Property Management?

We have more than seven years of experience. And we managed more than 10,000 reservations. During all this time, we set up hundreds of properties for us and for other companies. Moreover, we are proud to say that we have people who have visited us more than 14 times in a row, every time selecting our services over other companies. With many years of experience, we can say that we have our own unique approach combined with cutting-edge technology. Be sure that our priority is always the customer satisfaction.

Can you do a photoshoot for the property?

Of course, we can! Moreover, we have a lot of experience in it. The most important part of this process is to prepare your villa or apartment for a photoshoot, which is not easy. We usually spend up to three days at the villa, and up to two days at the apartment, preparing it for the photoshoot. How about payment? Probably you will pay directly to the photographer, but we can also help you process the payment. In addition, we do property preparation free of charge if we have a valid contract with you. If we do not have such an agreement, we charge US $62 per hour/person for the preparation of the property.

When does my property start delivering results?

Well, it depends. We usually lower our rates to make sure we get it up and running as quickly as possible. In some cases, it takes a month to launch it. We need to set it up in 54 online travel agencies channels such as Booking, Expedia, Airbnb, etc. Of course, we have automation tools, but we need a lot of manual labor to make sure we fit perfectly into the systems. We work on a percentage, so we are truly interested in managing it in a most efficient way, as well as making money for you and us as soon as possible.

What is the average occupancy that you could bring?

Well, we could do the average occupancy around 15 days per month (sometimes 20 days). Though what is really important is not the occupancy, but how much money we can make. So let us say you can rent a unit for US $100 for a day to make it rented out for 30 days. Another example is you can rent a unit for US $200 for 15 days, and the amount of money will be the same. But at the same time, you have fewer expenses, like cleaning, consumables, etc. Therefore, for you, it is going to be easier to rent for longer terms (15 days).

Can you rent my property long-term?

Yes, we rent long-term. If we have this kind of opportunity, we provide discounts to our customers. Besides, it is always better for us to rent long-term because we can make cleaning and other expenditures less expensive. But of course, we will make less money. For us, a long-term rental starts from 1 month to 6 months. Nevertheless, we can manage for you both options – long-term rentals and short-term rentals as well.

How will I receive my money?

This procedure is pretty easy as we have accounts in the USA, the Dominican Republic, we can also send money to Europe and almost any country. How does it work? You get a clear and transparent report with all expenses and everything else. This option allows you to get detailed information where you can see everything clearly. After your approval, we will send you the money.

How do you determine the base price for rent?

Well, it is not difficult at all. Thanks to the statistics, and before the COVID-19, we could make mathematical models for each listing. But after the pandemic, everything changed. All seasons are different, and everything, in general, is now different. Last September was one of the most successful seasons for us. That is why we check the market more often now. We do not use any kind of automation for pricing because we personally can track the market much better and are much more confident about the properties that we manage. So, every week we monitor prices, check them, and react to them. For example, if we are not booked, we try to lower the price, and if we are already 60% booked, we increase the price, and if we are 80% booked our team increases the price to almost 50%. That is why, depending on the occupancy, we manage such expenses. We are flexible enough, but at the same time, our goal is to provide income and make our client, the owner, satisfied.

What about prices for your services?

Our company has different prices, we always charge them only from revenue. What does it mean? Well, if you make money, we make money. Therefore, we need to have sales, generate income and manage our property well. If you do not make money, then we do not make money. For us, this is a complete disaster, since we cannot manage these properties. We must make a profit and deliver results.
You can see all details about our rates and packages in this section.
  • The first and second packages: 10% (Airbnb OTA channel only) and 15% (All OTA channels) accordingly. We just do marketing of the property, we do communications with the clients, we do online marketing and OTA management marketing. We also manage our advertising campaigns, and we manage your listing in OTA channels, we work with 56 OTA channels, including, Airbnb, Expedia, etc. So basically, when we take 15%, we manage everything related to marketing, including OTA channel management, and direct booking. Our company works with 246 agencies now. Moreover, we also cover Google ad campaigns, Instagram and Facebook marketing, Microsoft, LinkedIn, Twitter ads, etc. with this fee.
  • The third package: 20% (Marketing + Check-in/Check-out). We charge for marketing, and in addition to it, we do check-in and check-out. At this point, we have our professional who checks the property. And if something goes wrong, we also make a report (damages and stuff like this). So, basically, 20% is the same as marketing stuff but includes check-in, check-out, checking the property, and communication with the client. In the Dominican Republic, we must do face-to-face communication because we prefer to explain the rules directly to the client, it will save a lot of time, and we believe it will deliver a much better customer experience.
  • The fourth package: 30% (Full Management). Everything including maintenance, marketing, cleaning management, etc.

How do you define the prices in OTA systems?

In short, we conduct market research and check objects nearby in different systems and different areas. Then we make spreadsheets, and we confirm the prices with you. After that, we automatically publish and manage prices in various OTA systems. Customer charges depend on the OTA system and channel. Of course, the best and most affordable option for customers is direct booking. We are proud to have over 2,000 visitors on our website every day and many direct bookings.

Why do we need to sign a contract?

The reason we need a contract is that we need to invest a lot of time and money to launch listings, make descriptions, make headlines, upload photos, and more. So, in terms of delivering results, we need to do a lot of work before the actual launch in the market, that is why we need to invest our time and money. After hard work, we need to focus and publish listings. Of course, we also pay for systems and everything else to set up everything. That is why we ask you to sign an agreement and follow the rules.

Do you have a maintenance team?

Yes, we have a maintenance and cleaning team in the Dominican Republic. In case something breaks, we work on fixing and improving it. In all other areas, we’ll cooperate with local tech and cleaning companies.

How do we sign a contract?

Well, we can sign a contract directly or use e-signature services like PandaDoc, where we send you an electronic version of the document.

What kind of payment tools do you use with customers?

So, we work with many payment tools for direct payments with customers like Paypal, Stripe, Zelle, direct deposit, and cash apps.

Our Unique Approach to Co-Host Your Airbnb

75% of saved time
30% more efficiency
Quality control
Full guidance
Positive feedbacks

Video About Our Airbnb Onboarding

Video About Our Airbnb  Onboarding

What Does Our Typical
Airbnb Onboarding Look Like?

Agreement Signing the initial agreement
of cooperation (3 days)
Meeting Outlining everything what is going
to be accomplished and how (1 day)
Texts & Settings Property descriptions, settings
and amenities (2 days)
Photos & Video Setup property photos, photo
descriptions and video (3 days)
Prices & Promo Property prices, specials and
promo setup (3 days)
Calendars Calendars setup, synchronization
settings (1 day)
OTA Profiles OTA profiles development
and setup (4 days)
Connectivity Response templates setup
(1 day)

Sales start !

Top Airbnb Management problems

Top Airbnb  Management problems

Why Choose Us to Co-Host your Airbnb

  • Property owners rank CHM LLC number one in the Dominican Republic because of its exceptional rental marketing expertise and five-star guest services. We have deep knowledge of how short-term vacation rentals work and use diverse marketing techniques to boost bookings and promote listings, regardless of how competitive the locations of the rental properties are.
  • Without a doubt, our advantage is that we have all the ready-made templates, and we have accumulated a lot of experience working in this field for more than 7 years. We’ve spent about to 10,000 hours managing our own listings and those of other hosts on Airbnb. That is why our team knows exactly how to communicate effectively with our guests, and how to structure everything so that our clients do not doubt our professionalism.
  • We take away the stress and headaches of managing the properties yourself and guarantee increased rental income. The best of it all is that we do all these at a reasonable management fee.
Bavaro apartment under CHM Airbnb managementBavaro apartment under CHM Airbnb management

We Work With

  • Airbnb Co-Host Service - Hospitality Management in Punta Cana
  • Airbnb Co-Host Service - Hospitality Management in Punta Cana
  • Airbnb Co-Host Service - Hospitality Management in Punta Cana
  • Airbnb Co-Host Service - Hospitality Management in Punta Cana
  • Airbnb Co-Host Service - Hospitality Management in Punta Cana
  • Airbnb Co-Host Service - Hospitality Management in Punta Cana
  • Airbnb Co-Host Service - Hospitality Management in Punta Cana
  • Airbnb Co-Host Service - Hospitality Management in Punta Cana
  • Airbnb Co-Host Service - Hospitality Management in Punta Cana
  • Airbnb Co-Host Service - Hospitality Management in Punta Cana

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