Property Management Services from Complete Hospitality Management (CHM)

Yes, absolutely. We have been doing this for more than seven years. We have spent our 10,000 hours, polishing our Airbnb skills. Therefore, you can definitely rely on our experience, as we have done it for over 1,000 times.

• Step 1. First of all, we share our vision and ask for your opinion. Then we make the necessary adjustments, taking into account all the details and comments. Remember that our goal is to sell. We don’t go by our own taste preferences, but by what has more guarantees to please the customer.
• Step 2. After the previous step, we conclude a basic agreement. How much are we going to charge for this? So, we charge 15% on top of your receipt on buying necessary items to make your place look perfect and welcoming to the client. You probably think that then we will buy the most expensive things. Well, that is not how it works. We need to make smart purchases, as it is in our interest that things serve well and be of high quality. For example, we may buy IKEA towels because they last longer and are good enough for the money you pay.

In our opinion, this is our strength. According to the National Association of Realtors (NAR), the average staging investment is between 1% and 3% of the asking home’s price, resulting in an 8% to 10% return. And we can polish your property in a way that it can be rented at much better conditions. Typically, by investing around 15% more you can get 30-60% more. At this point, we charge 15% for our services over materials bill.

We have more than seven years of experience. And we managed more than 10,000 reservations. During all this time, we set up hundreds of properties for us and for other companies. Moreover, we are proud to say that we have people who have visited us more than 14 times in a row, every time selecting our services over other companies. With many years of experience, we can say that we have our own unique approach combined with cutting-edge technology. Be sure that our priority is always the customer satisfaction.

Of course, we can! Moreover, we have a lot of experience in it. The most important part of this process is to prepare your villa or apartment for a photoshoot, which is not easy. We usually spend up to three days at the villa, and up to two days at the apartment, preparing it for the photoshoot. How about payment? Probably you will pay directly to the photographer, but we can also help you process the payment. In addition, we do property preparation free of charge if we have a valid contract with you. If we do not have such an agreement, we charge US $62 per hour/person for the preparation of the property.

Well, it depends. We usually lower our rates to make sure we get it up and running as quickly as possible. In some cases, it takes a month to launch it. We need to set it up in 54 online travel agencies channels such as Booking, Expedia, Airbnb, etc. Of course, we have automation tools, but we need a lot of manual labor to make sure we fit perfectly into the systems. We work on a percentage, so we are truly interested in managing it in a most efficient way, as well as making money for you and us as soon as possible.

Well, we could do the average occupancy around 15 days per month (sometimes 20 days). Though what is really important is not the occupancy, but how much money we can make. So let us say you can rent a unit for US $100 for a day to make it rented out for 30 days. Another example is you can rent a unit for US $200 for 15 days, and the amount of money will be the same. But at the same time, you have fewer expenses, like cleaning, consumables, etc. Therefore, for you, it is going to be easier to rent for longer terms (15 days).

Yes, we rent long-term. If we have this kind of opportunity, we provide discounts to our customers. Besides, it is always better for us to rent long-term because we can make cleaning and other expenditures less expensive. But of course, we will make less money. For us, a long-term rental starts from 1 month to 6 months. Nevertheless, we can manage for you both options – long-term rentals and short-term rentals as well.

This procedure is pretty easy as we have accounts in the USA, the Dominican Republic, we can also send money to Europe and almost any country. How does it work? You get a clear and transparent report with all expenses and everything else. This option allows you to get detailed information where you can see everything clearly. After your approval, we will send you the money.

Well, it is not difficult at all. Thanks to the statistics, and before the COVID-19, we could make mathematical models for each listing. But after the pandemic, everything changed. All seasons are different, and everything, in general, is now different. Last September was one of the most successful seasons for us. That is why we check the market more often now. We do not use any kind of automation for pricing because we personally can track the market much better and are much more confident about the properties that we manage. So, every week we monitor prices, check them, and react to them. For example, if we are not booked, we try to lower the price, and if we are already 60% booked, we increase the price, and if we are 80% booked our team increases the price to almost 50%. That is why, depending on the occupancy, we manage such expenses. We are flexible enough, but at the same time, our goal is to provide income and make our client, the owner, satisfied.

Our company has different prices, we always charge them only from revenue. What does it mean? Well, if you make money, we make money. Therefore, we need to have sales, generate income and manage our property well. If you do not make money, then we do not make money. For us, this is a complete disaster, since we cannot manage these properties. We must make a profit and deliver results.

• The first and second packages: 10% (Airbnb OTA channel only) and 15% (All OTA channels) accordingly. We just do marketing of the property, we do communications with the clients, we do online marketing and OTA management marketing. We also manage our advertising campaigns, and we manage your listing in OTA channels, we work with 56 OTA channels, including Booking.com, Airbnb, Expedia, etc. So basically, when we take 15%, we manage everything related to marketing, including OTA channel management, and direct booking. Our company works with 246 agencies now. Moreover, we also cover Google ad campaigns, Instagram and Facebook marketing, Microsoft, LinkedIn, Twitter ads, etc. with this fee.
• The third package: 20% (Marketing + Check-in/Check-out). We charge for marketing, and in addition to it, we do check-in and check-out. At this point, we have our professional who checks the property. And if something goes wrong, we also make a report (damages and stuff like this). So, basically, 20% is the same as marketing stuff but includes check-in, check-out, checking the property, and communication with the client. In the Dominican Republic, we must do face-to-face communication because we prefer to explain the rules directly to the client, it will save a lot of time, and we believe it will deliver a much better customer experience.
• The fourth package: 30% (Full Management). Everything including maintenance, marketing, cleaning management, etc.

In short, we conduct market research and check objects nearby in different systems and different areas. Then we make spreadsheets, and we confirm the prices with you. After that, we automatically publish and manage prices in various OTA systems. Customer charges depend on the OTA system and channel. Of course, the best and most affordable option for customers is direct booking. We are proud to have over 2,000 visitors on our website every day and many direct bookings.

The reason we need a contract is that we need to invest a lot of time and money to launch listings, make descriptions, make headlines, upload photos, and more. So, in terms of delivering results, we need to do a lot of work before the actual launch in the market, that is why we need to invest our time and money. After hard work, we need to focus and publish listings. Of course, we also pay for systems and everything else to set up everything. That is why we ask you to sign an agreement and follow the rules.

Yes, we have a maintenance and cleaning team in the Dominican Republic. In case something breaks, we work on fixing and improving it. In all other areas, we’ll cooperate with local tech and cleaning companies.

Well, we can sign a contract directly or use e-signature services like PandaDoc, where we send you an electronic version of the document.

So, we work with many payment tools for direct payments with customers like Paypal, Stripe, Zelle, direct deposit, and cash apps.

It is possible to bring your own maid to assist with cleaning and maintenance duties at the property if you use the property management services. Though, if the property management business's staff must oversee the maid's work to make sure it adheres to its standards, this work should be paid by you.

It's always a good idea to confirm with the property management company in advance whether they accept outside assistance and whether there are any particular rules or specifications for hiring additional workers. This will make sure that the property management firm and any outside aid you hire will work together effectively.

The price for our services is absolutely fair. We work in the best possible way with your property so that it is always booked and guests are happy: we clean and maintenance, communicate with clients and resolve conflicts, make advertising campaigns with your property, help with titles and descriptions, SEO settings, photos and videos, etc.

Our company values its name and reputation, and also appreciates the properties of our customers and focuses on their improvements in every sense. With us, your listings will rise higher both in the search and in the rental price.

There are several reasons why you should be cautious about contacting companies like this:

• Lack of quality. They may be cutting corners in order to keep their costs down. This could result in a lower quality of service, which could ultimately harm your property and result in higher costs in the long run.
• Lack of experience. They can be relatively new to the industry or may not have the necessary experience to handle complex property management issues. This could result in mistakes or oversights that could have consequences for your property.
• Hidden fees. Some property management companies may offer a low initial price but then tack on additional fees or charges for services that were not initially disclosed. This can result in unexpected costs that can quickly add up.
• Poor communication. They probably don’t have the resources to provide effective communication with their clients. It can make it difficult for you to stay informed about the status of your property and any issues that may arise.
• Unreliable service. Finally, such companies may not be reliable or may not provide consistent service. This can result in delays or missed deadlines.

As a result, the initial price announced by the property management company may be only 10%, but due to poor quality service, you will pay 50%. High-quality service cannot be cheap. It's up to you to decide who to contact.

Here is a list of reasons why a professional photoshoot is important to rent out a property successfully on Airbnb:

• Professional photos can make your listing stand out and attract more potential guests. Airbnb has reported that properties with professional photos can increase bookings by up to 24%.
• High-quality photos provide guests with a better idea of what to expect from the property, making them more likely to book and more satisfied with their stay.
• Pro images can help you earn more revenue by attracting more bookings and enabling you to charge a higher nightly rate. Airbnb has reported that hosts who use professional photography can earn up to 40% more than those who don't.
• Excellent pictures can highlight your property's best features and showcase its unique selling points, such as a pool or a stunning view.
• A positive first impression, which is crucial to attracting guests and getting them to book your property, can create exactly the photos.

Overall, a professional photoshoot can be a worthwhile investment for any host looking to increase bookings, attract more guests, and earn more revenue on Airbnb.